Política de reembolso

Phantello Return, Refund, and Cancellation Policy

Returns
You may request a return within 14 calendar days after delivery of the last item in your order. To qualify, the item must be unused, unworn, and in the same condition in which it was received, with its original accessories, tags, and packaging. Proof of purchase is required. Items bought on sale remain eligible unless they were clearly marked “Final Sale” before purchase.

How to start a return
Contact rayanmamounidamjiguend@gmail.com before sending anything. If the return is approved, we will provide the correct return address and instructions. Do not return an item to the sender, manufacturer, or any address shown on the parcel unless we instruct you to do so. Unauthorized returns may be refused.

For a change-of-mind return, the customer is responsible for return shipping and for using a trackable service. Phantello will provide or reimburse reasonable return shipping when the item is damaged, defective, or materially different from what was ordered. No restocking fee is charged.

Damaged, defective, or incorrect items
Inspect your order when it arrives and contact us promptly with the order number and clear photos or video. We will provide an appropriate replacement, repair, or refund as required by applicable law.

Exceptions and final-sale items
Gift cards, personalized or custom-made goods, items damaged after delivery, and products clearly identified as Final Sale before purchase cannot be returned for change of mind. These exclusions do not limit rights that cannot legally be waived, including rights relating to defective, misdescribed, or undelivered goods.

Cancellations
You may request cancellation within one hour after placing the order. After that period, processing may already have started and cancellation is not guaranteed. An order cannot be canceled after fulfillment or shipment; the return rules above will then apply. If Phantello cancels an order or cannot fulfill it, we will issue a full refund to the original payment method.

Shipping delays
If we cannot ship within the time stated at checkout, or within the period required by law when no shipping time is stated, we will provide any legally required delay notice, revised date, and option to cancel for a full and prompt refund.

Refunds
We will notify you after receiving and inspecting an ordinary return. Approved refunds are issued to the original payment method, including applicable refunded sales tax, within 10 business days. Your bank or card provider may require additional processing time. Refunds required because an unshipped order was canceled or delayed will be made promptly within the timeframe required by law.

A written copy of this policy is available upon request. Nothing in this policy limits any non-waivable rights under applicable federal or state law.